123host website hosting

SSL certificatesmenu

SSL (Secure Socket Layer) certificates encrypt data between the server and the viewer, this is especially a good idea if you have an online shop and accept direct payments. Also apparently Google now gives extra recognition to sites with SSL certificates

Set it up:

Log into your domain management panel: cpanel.yourdomain.com.au

cpanel login

Your login details are in the welcome email you should have received. If you can't find it, lodge a support ticket and it will be resent

Don't be intimidated by all the offerings in cpanel, it can be overwhelming. Also be careful you could break the internet...well, maybe just your website...no kidding.

Locating the plugin

You will be able to find the “Let’s Encrypt SSL” icon in the “Security” category:

or by searching for “SSL” in the top search bar:

The very first time you visit this page may take a few seconds, as it will register an anonymous account key with the Let’s Encrypt Certificate Authority.

The Interface

The interface is split into two sections.

The first section will list all of your domains that already have “Let’s Encrypt” certificates issued, their expiry, and options to remove, reinstall and view them:

Additionally, you can see the last time that renewals were processed for your account, which is typically every 12 hours.

The second section will list all of the domains configured in your account (parked domains will show up in the issue section under the main domain) with their webroots, and an option to issue certificates:

Issuing a new certificate


There are two important prerequisites to be met in order for a certificate to be able to issued:

Most users will fulfil these requirements automatically.

Issuing Process

The issuing section is composed of the domain the certificate will be issued for, any alias or parked domains pointing to this domain which can be included in this certificate, and an option to install this certificate for SMTPS/POP3S/IMAPS - you should leave this checked, it means that the certificate will cover email as well

The process may take anywhere from 10 to 45 seconds, so do not navigate away from the page.

At completion, the keys and certificates should be installed on the server, with a success message:

If you receive an error message, please make a note of the errors and open a support ticket.

Renewing certificates

Certificates last for 90 days and renewal is automatic in the background.

Your certificate will be attempted to be renewed every day from the point it is 30 days from expiring.

The prerequisites listed above for issuing must still be met during the renewal attempts, or the attempts will fail.

You will receieve an email for any attempt to renew, be it successful or failed, to the email account attached to your cPanel account.

Reinstalling certificates

The certificate can be reinstalled at any time through the “Reinstall” action. Possible reasons for reinstalling can be enabling SSL for mail servers post-issuing, or if the certificate was removed from the SSL/TLS manager.

The status column will show the current status of the certificate on the system. If for any reason the certificate was removed from the SSL/TLS manager without being removed from the Let’s Encrypt plugin page, this status column will display “Uninstalled”.

Removing certificates

To uninstall a certificate, it is best to press “Remove” on the Let’s Encrypt for cPanel plugin page, rather than doing through the SSL/TLS Manager that comes with cPanel.

This is because our uninstall process also removes the key and certificate from the manager, in one click.

Please note that uninstalling a certificate will not revoke it at the Let’s Encrypt CA.

You may wish to back up the private keys before you perform any uninstallations, as they are irretrevable, and you will require them if you want to use any of your previous certificates again.

Configuration file

All configuration and certificates are stored in ~/.cpanel/nvdata/letsencrypt-cpanel. We recommend you keep a backup copy of this file.

This file is also transferrable between hosts or users.

Stuck? Lost? Feeling insecure? Lodge a support ticket